Support

Take a look at our Frequently Asked Questions below or contact our training team for support and advice.

Frequently Asked Questions

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Our training is aimed at professionals in the construction industry and you will need a working knowledge of construction systems and design, an ability to read plans, and a basic understanding of maths and Microsoft Excel.

You may find these videos helpful to familiarise yourself with the level of maths required:

  1. Rearranging Equations video
  2. Transposition (Rearranging Equations) Introduction

There are no prerequisites. The training is aimed at construction professionals working at a supervisory level.

Yes, all our session are recorded but we only offer access to these recordings upon request.

In our experience, the best outcomes happen when you attend all live sessions, however, in exceptional circumstances, with advance notice, we will be happy to provide a recording – please get in touch with your course manager.

Our terms and conditions state cancellations will be refunded at the following rates:

  • More than 3 weeks before the course: full refund;
  • Less than 3 weeks before the course: 50% refund;
  • Less than 3 days before the course: no refund available.

If you wish to defer, you must give at least 7 days notice and can defer once free of charge, subsequent deferrals may incur a £50 admin fee. Participant substitutions for courses can be made at any time but the person taking the exam must have completed the whole course.

No - All exams are conducted online following the Passive House Institute strict guidelines.

Yes - we do offer this service. Please get in touch with us to discuss this further.

This training is offered directly by the Passivhaus Institut only - find out more here

Yes, you must have your own individual copy of the PHPP software, required to register for the designer exam. PHPP10 software costs from £170 and can be purchased directly from the AECB.

Yes, all 3 session are compulsory to complete the course.

We offer 10% discount on groups of 3 or more on our Certified Passivhaus Designer course.

You need to renew your qualification directly via the Passive House Institute. You can find out more here.

You will have access to the content on our E Learning platform for a year from the date of enrolment.

Yes, all our courses are online, but you will incur additional fees for international postage.

You can contact our team on 01752 686890 or email us at support@coaction.org.uk. We are here to help.

Where possible we will offer an alternative study plan to suit your availability, please get in touch to discuss this further.

No. The exam is optional.

You will need a laptop with a working headset and camera to attend our online sessions. You will be given a zoom link and joining instructions when you register for the course.

Our course is supported by EBS, suppliers of Passivhaus-approved tapes and membranes. EBS send a complimentary sample pack to each of our Certified Tradesperson and Designer course participants.

No. You can read more about how to become a Passivhaus Certifier here.


Support Team

Get in touch with any questions or schedule a quick discovery call.

Telephone
+44 (0)1752 686890

Email
hello@coaction.org.uk

3 Admiral's Hard
Plymouth
PL1 3RJ

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